We collect non-personally identifiable information such as your IP address and browsing activity on our site. Personally identifiable information — including your name, phone number, email address, and mailing address — is only collected when you voluntarily provide it through our contact forms, service request submissions, or appointment scheduling tools. We may also collect personal information at other points on our site where such collection is clearly indicated.
We do not sell or rent your personally identifiable information to third parties. Your information is used solely to provide our plumbing services, communicate relevant updates, and improve your customer experience with Trail Plumbing Ltd.
We use both personally identifiable and non-personally identifiable information for internal purposes such as service delivery, appointment scheduling, marketing, trend analysis, and site administration. We do not use your personally identifiable information for unsolicited communications. If you provide your contact information to receive communications from us, we will use that information solely to deliver those services. You may opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.
If you provide your mobile phone number and opt in to receive SMS messages from Trail Plumbing Ltd., we will use that number to send you appointment confirmations, service reminders, job status updates, and other relevant communications. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. We do not share your mobile number or SMS opt-in consent with third parties for their own marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.
If you have provided us with personally identifiable information, you may review, update, or request deletion of that data at any time by contacting us. We will respond within 30 days of receiving your request. While we will make every effort to ensure changes are reflected in our systems, we cannot guarantee propagation to all third-party databases. Please contact us directly and we will make all reasonable efforts to fulfill your request promptly.
We use third-party analytics services such as Google Analytics, which use cookies to collect aggregate data including page visits, time spent on pages, and bounce rates. This data helps us improve our website and service offerings. No personally identifiable information is transmitted through these analytics services.
We may disclose your personally identifiable information as required by law or when we believe disclosure is necessary to protect our rights, comply with a legal obligation, or respond to valid judicial proceedings or government requests.
We use industry-standard methods to protect your personally identifiable information from unauthorized access, including secure storage and restricted employee access. However, no method of internet transmission or data storage is 100% secure, and we cannot guarantee absolute security of your information.
We may use cookies to improve your experience on our website, remember your preferences, and provide a more personalized interaction. You can decline cookies through your browser settings; however, some site features may not function properly without them. Cookies we use do not contain personally identifiable information beyond what you voluntarily provide.
Pages on our website may include embedded content such as videos, maps, or forms hosted by third-party providers. This embedded content behaves as if you visited those third-party websites directly and may collect data, use cookies, or track your interaction. We recommend reviewing the privacy policies of those third-party providers.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will take appropriate steps to delete it.
Trail Plumbing Ltd. reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised policy.